HEALTHCARE AI AUTOMATION
XY.AI
Self-serve onboarding for healthcare workflow automation
ROLE
Product Designer
DURATION
4 months
TEAM
CPO, CEO, 4 Engineers
OVERVIEW
The XY platform automates tedious workflows for non-techy users
XY.AI automates tedious healthcare workflows: insurance verification, patient scheduling, claims processing, data entry, etc. The platform worked, but getting customers set up required hour-long demo calls from sales.
THE PROBLEM - USER QUOTE
"Incredibly useful, impossibly confusing to use without a demo"
I designed the self-serve onboarding MVP to eliminate that dependency and let non-technical healthcare teams set up their own workflows through guided AI chat.
WHAT I SHIPPED
60+ organism components for 3 self-serve AI workflow journeys
Conversational Onboarding
Replaced multi-step configuration forms with AI chat.
Three proven AI agents: Knowledge Base, Data Entry, Browser Agent—now guided through conversational UX onboarding instead of forms.
Organism-Level Components
60+ production components built to work anywhere.
Complete interaction patterns: Integration setup, file selection, workflow editing, success states. All from one foundation that works fullscreen, sidebar, or embedded.
Shipped design guides enhancing platform: spacing, language & tone, motion.
AI-Native Pipeline
Figma Design → Figma Make/Magic Patterns → GitHub → Engineering.
Prototype-to-production in hours when needed for customer demos.
Component library in Storybook
DEMO SUCCESS
CEO pitched system directly to enterprise customers.
Real Infrastructure
Delivered real infrastructure, not prototypes. Backend wired to Temporal for production workflow creation.
Core Sales Asset
CPO and leadership reported uniformly positive stakeholder feedback. The new self-serve UX became a core sales asset!
User Quote
"This is so cool! It makes perfect sense to make these complex flows chat-friendly. I would have trouble knowing where to start. "
CPO FEEDBACK
"Your design instinct is really strong, and that's hard to teach."
"The visual design combined with the UX... you did some really good work here." — Scott Cressman, CPO at XY.
As the sole designer, I tested the company's first design workflow practice: component pipeline in Linear, design standards (8px grid, semantic tokens, typography), and AI-powered workflow tracked via Claude MCP.
The Full Story
To respect NDA restrictions, I can only share an overview of my work publicly. If you’re interested in learning more about what I worked on in more detail, you can access it here.
~ Full Story Coming Soon
